As a part of our Merchant Support call center team, your primary duties will be to provide excellent customer service and technical support via telephone and email to Optimal Payments’ customers. Your responsibilities will be the following:

• Troubleshoot technical and non-technical issues affecting merchants.
• Assist clients with payment system integration projects.
• Train merchants on payment system functionality.
• Identify, investigate and escalate system issues as required.
• Follow-up closely on all issues that have been escalated in order to ensure efficient resolution of technical problems.
• Analyze data trends and suggest new processing practices to merchants.
• Support our Sales Agents with product knowledge when required.
• Keep up to date on new industry initiatives and ensure your technical and operational knowledge is maintained.

You have a college degree (D.E.C), certificate or equivalent training and 1-3 years of experience in a customer service role. Experience in a banking or credit card processing environment is a definite asset. 
You are dynamic, autonomous, detail-oriented, and have a strong sense of urgency. You are an effective communicator, can easily handle a high volume of work and are recognized as a solid team player. You have proven problem-solving and analytical abilities and you possess excellent communication skills in French and English (spoken and written).

We offer excellent remuneration and benefits, as well as a positive work environment.